Thousands have been left without cash following a connection failure with the CBA's online services.
Customers have lashed out at the Commonwealth Bank after its online banking, ATMs and EFTPOS crashed tonight. Picture: Supplied Source: The Daily Telegraph
- CBA systems back to normal after online, ATM, EFTPOS crash
- Customers unable to pay for Christmas gifts, rent
- Volume of calls the supposed reason behind crash
A COMMONWEALTH bank spokesman says systems are back up and running after its online banking, ATMs and EFTPOS crashed last night, provoking a furious response from customers.
"NetBank, ATM and Eftpos services have been restored. We are very sorry for the impact to your evening," the bank tweeted.
Customers who believed money was missing from their accounts have been instructed to contact the bank, The Daily Telegraph reported.
The services went down about 6pm, with angry customers flooding social networks to complain that their accounts were showing up incorrect balances or they could not access their money from ATMs.
Customers said the company's customer service lines were down, apparently because of the volume of calls.
While customers faced the prospect of trying to pay bills without access to their accounts, businesses also felt the pinch as some customers were unable to purchase Christmas gifts because of the system failure.
IT worker Justin O'Brien said he checked his account at lunchtime and saw that his salary for the month had gone in earlier that day.
But when he went to transfer money tonight his balance had gone from $7000 to $38, echoing the experience of thousands of Commonwealth Bank customers across the country.
“I've got rent coming out and all my scheduled payments are set up for tonight so they will all bounce,” he said.
“I'm going to have to borrow money from my flate mate just to get by.”
On December 14, 2010 the bank was forced to apologise to customers after they suffered similar problems, which were later blamed on a “late running overnight file”, while NAB customers went through the same experience several months earlier.
Customers were quick to let the bank know their frustrations.
“This is a load of crap. and just before christmas. not so much as an explanation or warning. how are we being compensated?,” wrote one.
“They are quick enough to debit customers that accidentally go into the red lets see how quick they are to compensate customers for lack of access to funds. This is just one more example of poor service from the CBA and i'm off to the NAB,” wrote another.
But for others the glitch in account balances was a blessing: “I am happy, my account says I owe nothing on my personal loan!! Woohoo!!,” wrote one woman.
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